Information We Collect
To provide our products and services, we may collect the following information:
Identity Information
- First Name
- Last Name
- Date of Birth (where required)
- South African ID Number (only where legally required)
Contact Information
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
Order Information
- Products Purchased
- Order History
- Payment Status
- Delivery Preferences
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Statistics
- Cookies and Analytics Data
How We Use Your Information
Your information is only processed for lawful purposes, including:
Order Processing
To process payments, prepare orders, and arrange nationwide delivery.
Customer Support
To assist with enquiries, warranty claims, returns, and after-sales support.
Communication
To provide:
- Order confirmations
- Shipping notifications
- Tracking updates
- Service announcements
Legal Compliance
Where required, we may collect and retain information necessary to comply with South African legislation relating to certain products.
Marketing
Only where you have chosen to receive promotional emails, cashback offers, newsletters, or special promotions.
You may unsubscribe from marketing communications at any time.
Cookies & Website Analytics
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyse visitor behaviour
- Improve user experience
- Protect against fraudulent activity
You may disable cookies within your browser settings, although certain website features may no longer function correctly.
Payment Security
Your security is extremely important to us.
We work with trusted South African payment providers that use industry-standard encryption and fraud protection.
We use secure SSL encryption across our website.
SA Provincial Service does not store your full debit or credit card details on our servers.
Sharing Your Information
We only share information where necessary to operate our business.
This may include:
Courier Companies
To deliver your orders safely throughout South Africa.
Payment Providers
To securely process online transactions.
Technology Providers
For website hosting, security, and order management.
Government or Law Enforcement
Only where required by South African law.
We never sell, rent, or trade your personal information to third parties.
How Long We Keep Your Information
We retain customer information only for as long as necessary to:
- Complete orders
- Provide customer support
- Meet accounting obligations
- Comply with South African legal requirements
Once information is no longer required, it is securely deleted or anonymised where appropriate.
Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Object to certain forms of processing.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.
Protecting Your Information
We implement appropriate technical and organisational security measures, including:
- SSL encrypted website connections
- Secure payment gateways
- Restricted access to customer information
- Regular software updates
- Security monitoring to help prevent unauthorised access
Although we take every reasonable precaution, no online system can guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites.
Once you leave our website, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any external websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business operations, or website functionality.
The latest version will always be published on this page.
Contact Our Information Officer
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
SA Provincial Service (Pty) Ltd
Address:
116 Hendry Road
Springfield
Durban
4091
South Africa
Email: info@saprovincialservice.co.za
Phone: +27 68 184 2344