At SA Provincial Service (Pty) Ltd, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

To provide you with our products and services, we collect the following personal information:

• Identity Data: Name, surname, and ID number (where required for legal compliance).

• Contact Data: Email address, phone number, and physical shipping address.

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Technical Data: IP address, login data, browser type, and location (used for site optimization and security).

2. How We Use Your Personal Information

In line with POPIA, we only process your information for specific, lawful purposes:

• Order Fulfillment: To process and deliver your tactical gear and ammunition orders.

• Communication: To send you order updates, tracking information, and respond to support queries.

• Legal Compliance: To meet our obligations under South African law regarding the sale of restricted items (e.g., blank guns and knives).

• Marketing: Only if you have opted-in to receive our “Cashback” offers or newsletters.

3. Data Security & Storage

We have implemented strict security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way:

• All online transactions are processed through secure, encrypted payment gateways (e.g., PayFast/Ozow/Yoco).

• We use SSL Encryption to protect data during transmission.

• We do not store your full credit card details on our servers.

4. Disclosure to Third Parties

We only share your information with trusted third parties necessary for business operations:

• Courier Partners: To deliver your orders nationwide.

• Payment Processors: To securely facilitate your transaction.

• Law Enforcement: Only when legally required to do so under South African law.

We never sell your personal data to third-party marketing agencies.

5. Your Legal Rights (POPIA)

Under the Protection of Personal Information Act, you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we update or correct any inaccurate information.

• Deletion: Request that we delete your personal data (subject to legal record-keeping requirements).

• Objection: Withdraw your consent for marketing at any time.

6. Contact Our Information Officer

If you have any questions about this policy or how we handle your data, please contact us:

SA Provincial Service (Pty) Ltd Address: 116 Hendry Road, Springfield, Durban, 4091 Email: [info@saprovincialservice.co.za] Phone: +27 68 184 2344